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incident
Resolved
Card payments
The duplicate charges caused by the card-network(VISA) error are now being reversed, so you don't need to do anything or request a refund. We'll confirm here once every duplicate has been returned.
Paysera POS Degraded performance
Visa payment card Degraded performance
Opened 22 Jul 2026, 12:00
Timeline
2 updates
Identified
22 Jul 2026, 14:17
Some customers were charged twice for recent card payments. We've traced this to an error at the international card network side which sent us duplicate charges for a number of transactions. We're already reversing every duplicate charge and restoring any affected balances automatically — you don't need to do anything or request a refund. We'll confirm here once all the duplicates have been returned.
Investigating
22 Jul 2026, 13:09
Incident created and investigation started.
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