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Incident history • Paysera Status Page

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Incident history

Closed incidents and completed maintenance from the last 365 days

30 Sep 2026

Hardware maintenance

29 Sep 2026, 23:28

Completed in 11h 5m
Affected Card payments Maintenance Paysera Checkout Maintenance

Hardware maintenance: 29 September 2026, 23:00 – 30 September 2026, 01:40 (Europe/Vilnius). Card payments, including those through Paysera Checkout, will be unavailable during this window.

In progress 29 Sep 2026, 23:28

Card payments, including those through Paysera Checkout, will be unavailable during this window.

In progress 29 Sep 2026, 23:16

Hardware maintenance is in progress.

Online banking is currently unavailable

30 Sep 2026, 10:00

Resolved in 4m
Affected Online banking Major outage
Investigating 30 Sep 2026, 10:00

We are investigating a major outage affecting Online banking. Our team is engaged and working to restore service. Updates to follow shortly.

29 Sep 2026

No incidents reported.

28 Sep 2026

Card payments in Paysera Checkout temporarily unavailable

28 Sep 2026, 13:36

Resolved in 8m
Affected Paysera Checkout Partial outage
Resolved 28 Sep 2026, 13:36

Card payments are available.

Investigating 28 Sep 2026, 13:27

Card payments through Paysera Checkout are currently failing because of planned infrastructure maintenance that started at 10:00 UTC. We expect card payments to be restored shortly and will update this notice.

27 Sep 2026

No incidents reported.

26 Sep 2026

No incidents reported.

25 Sep 2026

Degraded service on Paysera Tickets

25 Sep 2026, 10:42

Resolved in 50m
Affected Paysera Checkout Partial outage Paysera Tickets Partial outage
Monitoring 25 Sep 2026, 10:42

The issue affecting Paysera Tickets has been fully resolved, and the service is now available. Customers can once again purchase, access, and validate tickets normally. We will continue to monitor the integration to ensure stability. Thank you for your patience.

Monitoring 25 Sep 2026, 10:41

The issue affecting our checkout service has been resolved, and customers can now complete transactions normally. Our engineering team will continue to monitor the system to ensure continued stability. We apologize for any inconvenience this caused.

Investigating 25 Sep 2026, 10:35

We are currently investigating an issue affecting our checkout service. Customers may be unable to complete transactions at this time. Our engineering team is actively engaged and working to identify the root cause. We will provide another update as soon as more information is available.

Investigating 25 Sep 2026, 10:05

We are currently investigating reports that the Tickets service is experiencing slow load times or remains inaccessible for some users. Our team is actively working to resolve this issue.

the affected service is currently unavailable

25 Sep 2026, 10:00

Resolved in 14m
Affected Online banking Major outage Open banking Major outage Other Major outage Paysera Tickets Major outage Website Major outage
Investigating 25 Sep 2026, 10:00

All service is fully restored. Our team is currently monitoring the system to ensure continued stability.

Investigating 25 Sep 2026, 09:49

We are investigating a major outage affecting the affected service. Our team is engaged and working to restore service. Updates to follow shortly.

24 Sep 2026

No incidents reported.

23 Sep 2026

No incidents reported.

22 Sep 2026

No incidents reported.

21 Sep 2026

Card payments (Paysera Checkout)

21 Sep 2026, 16:45

Resolved in 4h
Affected Paysera Checkout Major outage
Monitoring 21 Sep 2026, 16:45

A fix has been applied and card payments are working again since 16:26 EEST. We are monitoring the service to make sure it is stable. Customers whose card payment failed can try again.

Investigating 21 Sep 2026, 15:42

Since 13:00 EEST on 21 September 2026, card payments(LPB) made through Paysera Checkout cannot be completed. Customers paying by card on merchant websites see their payment fail or stay unfinished. We have identified the root cause and working on fix it.

We apologise for the inconvenience

Investigating 21 Sep 2026, 14:04

We are investigating a major outage affecting Visa payment card. Our team is engaged and working to restore service. Updates to follow shortly.

20 Sep 2026

No incidents reported.

19 Sep 2026

No incidents reported.

18 Sep 2026

No incidents reported.

17 Sep 2026

No incidents reported.

16 Sep 2026

Delays in internal payment processing

16 Sep 2026, 22:08

Resolved in 23d 7h
Affected Internal transfers Degraded performance
Resolved 16 Sep 2026, 22:08

Internal transfers are processing normally again. Delays stopped on 16 September at 14:51 EEST and transfer processing has been stable since then.

The delays were caused by a buildup on an internal database server used for transfer processing. That buildup has been cleared, the server is healthy again, and all delayed transfers have been completed.

All funds remained safe throughout and no transfer was lost. We are also adding preventive controls so that this type of problem is detected and stopped automatically. This incident is now closed.

Monitoring 16 Sep 2026, 16:52

Most internal payments complete instantly. However, delays have not yet stopped entirely: we are still seeing periods in which a portion of internal payments takes longer time to complete. We are applying a further change to our to remove these remaining delays

Monitoring 16 Sep 2026, 14:16

Transfers between Paysera accounts are currently being processed with delays. A transfer may remain in "Processing" status for 20–60 minutes, and in some cases for a few hours, before it completes.

All funds remain safe. Every transfer will complete automatically and no action is required on your side. Please do not repeat a transfer that appears to be stuck — the original transfer will be processed, and a repeated one would result in a duplicate payment.

The cause has been identified and a fix is prepared. We will post another update once it is deployed or when we have a confirmed date.

Monitoring 26 Aug 2026, 14:56

Internal transfer processing has recovered. Any remaining delayed transfers are being processed automatically. We are monitoring the service and working on a permanent fix.

Investigating 24 Aug 2026, 14:50

We are currently experiencing a technical issue that may cause delays in the processing of certain outgoing and incoming payments.

All funds remain safe, and no transactions will be lost. Affected payments will be processed automatically once the issue is resolved.

We are treating this matter with the highest priority and are working to restore normal processing times as quickly as possible.

15 Sep 2026

No incidents reported.

14 Sep 2026

No incidents reported.

13 Sep 2026

No incidents reported.

12 Sep 2026

Paysera checkout affected - Revolut

11 Sep 2026, 17:46

Resolved in 20h 20m
Affected Paysera Checkout Partial outage
Investigating 11 Sep 2026, 17:46

Since 9 September 2026, 10:07 EEST, payments made through the Revolut bank-link option in Paysera Checkout are being executed correctly, but their final confirmation to merchants is delayed. Funds have left the payer's account and are safe. Merchants may see these payments as pending and may not have received the payment-completed notification yet. No action is needed from payers or merchants. We have identified the cause and are processing the delayed confirmations; all affected payments will be confirmed automatically. We will update this notice once the backlog is cleared.

11 Sep 2026

No incidents reported.

10 Sep 2026

No incidents reported.

09 Sep 2026

No incidents reported.

08 Sep 2026

Paysera Checkout, payment methods unavailable

08 Sep 2026, 18:07

Resolved in 1h 33m
Affected Paysera Checkout Major outage
Resolved 08 Sep 2026, 18:07

Service recovered successfully.

Investigating 08 Sep 2026, 17:20

Most Paysera Checkout payment methods have been restored, including all bank transfers and card payments although some methods remain unavailable and we are working on them now. Buyers can pay by card or bank transfer in the meantime. Completed payments are unaffected.

Investigating 08 Sep 2026, 16:34

We are investigating a major outage affecting Paysera Checkout. Our team is engaged and working to restore service. Updates to follow shortly.

Issues with SEPA transfers

08 Sep 2026, 10:58

Resolved in 58m
Affected Standard (non-urgent) euro transfers (SEPA) Partial outage
Resolved 08 Sep 2026, 10:58

Issues have been resolved, however we are still actively monitoring the health of the services.

Investigating 08 Sep 2026, 10:00

We are currently experiencing issues with SEPA transfers. Some outgoing SEPA payments may be delayed, or may not be processed as expected when initiated.

Our team has identified the cause and is working on a fix.

07 Sep 2026

No incidents reported.

06 Sep 2026

No incidents reported.

05 Sep 2026

No incidents reported.

04 Sep 2026

No incidents reported.

03 Sep 2026

No incidents reported.

02 Sep 2026

No incidents reported.

01 Sep 2026

Revolut outage

01 Sep 2026, 16:11

Resolved in 3h 9m
Affected Paysera Checkout Degraded performance
Investigating 01 Sep 2026, 16:11

We are aware of an issue affecting payments to Revolut (BIC REVOLT21XXX). Transfers to Revolut accounts may be rejected by the beneficiary bank due to a timeout on their side. Payments initiated through the Revolut bank link (PISP) are also affected.

Rejected transfers are returned to the sender's account. Other banks are not known to be affected.

We are monitoring the situation and will post an update as soon as we have more information.