Incident history • Paysera Status Page

Dear clients,

an issue was identified for clients using Paysera web, that if clients attempt to generate statements for past transactions, no statement will be generated and no transactions will be shown.

We have identified the root cause for this issue and are working on prompt resolution. Thank you for understanding and patience.

Dear clients,

we have detected a general system outage incident - functionality such as sending transfers, transfer processing and execution, Checkout payments, as well as other functionalities might be affected. We are working on promptly resolving this issue.

Thank you for your patience.

Good day,

we have observed an increased amount of errors and reports from clients that when attempting to order the card or entering the card overview screen, clients might be unable to enter the page or fetch card details.

We are observing the issue and working on prompt resolution of the issue.

The duplicate charges caused by the card-network(VISA) error are now being reversed, so you don't need to do anything or request a refund. We'll confirm here once every duplicate has been returned.

We are currently experiencing a disruption affecting Paysera Tickets. This may result in slower response times, temporary unavailability of some features, or difficulties accessing accounts.

We are monitoring that some SEPA-INST payments are currently timing out or are getting delayed.

We are currently experiencing a disruption affecting multiple Paysera services. This may result in slower response times, temporary unavailability of some features, or difficulties accessing accounts.

At this time, card payments and account balances remain unaffected. Our engineering team is actively investigating the root cause and working to restore normal operations as quickly as possible.

We will continue to provide updates until the issue is fully resolved. We apologize for any inconvenience caused and thank you for your patience.

Checkout payments are currently experiencing delays. We are actively investigating the root cause to restore normal service. Rest assured, all payments and funds are secured.

We recently experienced a service interruption that temporarily affected access to our platforms and delayed certain transfer functionalities. We are pleased to report that the root cause has been mitigated and the majority of all services have been successfully restored. Our engineering team is continuing to monitor the systems closely to ensure complete stability. We sincerely apologize for any inconvenience caused and thank you for your patience.

We are currently investigating an issue causing delays in card balance synchronization. While your displayed card balance in the app or web banking may not immediately reflect recent transactions

We are currently experiencing delays in executing SEPA Instant transfers out. Affected payments have been received safely, they will be credited to your account automatically once processing resumes. No action is needed on your side. We're working to resolve this as quickly as possible and apologise for the inconvenience.

As part of our planned data center migration, we will be performing scheduled maintenance on core Paysera systems from 19:00 on 13 July until 07:00 on 14 July (EEST). During this window you may experience slower than usual performance of the Paysera app and web bank

No action is required on your side. Funds and account data are not affected. We apologise for any inconvenience and thank you for your patience.

We are investigating an issue affecting Šiaulių bankas payments, which are currently failing. We are actively working on a fix.

We will be performing scheduled infrastructure maintenance that may affect card payment services. Please retry any failed transactions after the maintenance window has passed. We apologize for any inconvenience and appreciate your patience

We are aware that some customers are currently unable to complete card payments or ATM withdrawals with their Paysera cards (both physical and digital). Affected payments may be declined at the point of sale, or ATMs may not respond. Our team is actively investigating and we are working to restore full service as quickly as possible. We apologise for the inconvenience and will post an update shortly.

We are currently investigating an issue causing delays in sending checkout callbacks.

Please be assured that payments are secure, and our engineering team is actively working to identify the root cause and resolve the delay. The delayed callbacks will be processed as soon as the service is restored.

We apologize for the inconvenience and will provide a further update shortly