Incident history • Paysera Status Page

We have been informed by our partner Postbank that due to an incident on their side, transfer processing for Bulgarian clients might be delayed when sending transfers in EUR currency to other Bulgarian accounts. Please note that we are waiting for Postbank to resolve this issue.

Dear Clients,

We are currently experiencing delays in our payout system. All affected payouts remain secure and will be credited shortly.

We apologize for any inconvenience.

We are currently experiencing an issue affecting the crediting of incoming transfers. Some incoming payments to Paysera accounts have been received but are not yet visible in client account balances.
No funds have been lost. All affected payments will be credited automatically once processing is restored.

Some transfers are being initiated, but struggling to complete.

Responsible teams are investigating and trying to resolve the issue

Since 30 July 2026, approx. 14:30 (EEST), customers in Bulgaria may be unable to withdraw cash at EasyPay offices using a withdrawal request created in the Paysera app. The disruption is caused by a technical issue on the side of our partner EasyPay, whose system is currently rejecting withdrawal requests submitted through the app. As a result, affected requests are not visible to EasyPay staff, and the requested amount may temporarily remain reserved on the customer's account without the option to cancel the request in the app.

Dear clients,

we have identified issues related to sending transfers to DSK Bank Bulgaria, STSABGSFXXX. All outgoing transfers into this direction are presently being rejected. Clients who have sent transfers to this beneficiary bank will notice that their funds will be temporarily unavailable as transfers are rejected. We had reached out to DSK bank for information, and are working for resolving this issue.

We apologize for any inconveniences caused.

On 03-08-2026 19:00-21:00 EEST, we will perform planned infrastructure maintenance. During this window, short interruptions of up to 15 minutes are possible in the following services:

• Logging in to the Paysera app and web banking
• Confirming payments and logins (security confirmations)
• Card transactions
• Paysera Checkout payments for merchants, including payment initiation via bank

Funds and account data are not affected. We recommend completing urgent transfers before the maintenance window. We apologise for any inconvenience.

We are currently experiencing a disruption affecting payments made through bank Paysera Checkout. Customers may see an error message when trying to complete a payment through their bank.

No funds are deducted — if your payment failed, it was not initiated, and you can safely try again later or choose a different payment method.

Our team has identified the cause and is working to restore the service as soon as possible. We apologize for the inconvenience.

We are currently experiencing a technical issue affecting payment cards. Some customers may see outdated card balances, and card activations or card top-ups may be delayed or temporarily fail.

Your funds are safe, and card payments, transfers, and account access are working normally. Balances will update automatically once the issue is resolved — no action is needed on your side.

We identified the cause and are working on a fix. We will update this page as soon as the service is fully restored.